Terms of Service

Effective Date: March 19, 2026

IMPORTANT: DO NOT USE THIS SERVICE FOR EMERGENCY SITUATIONS, CRISIS SUPPORT, MENTAL HEALTH EMERGENCIES, OR PROFESSIONAL THERAPY NEEDS. BondingBridge is an AI-powered relationship coaching tool for preventive support, communication improvement, and mild-to-moderate relationship guidance. It is not a substitute for licensed therapy, counseling, medical advice, or crisis intervention. If you are experiencing suicidal thoughts, self-harm, domestic violence, abuse, a mental health crisis, or any emergency, immediately contact emergency services (e.g., 911 in the US, 999 in the UK, or your local equivalent national emergency number), a crisis hotline, or qualified professionals.

THESE TERMS OF SERVICE CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS WITH RESPECT TO ANY DISPUTE BETWEEN YOU AND BONDINGBRIDGE AND REQUIRES THE MANDATORY ARBITRATION OF DISPUTES ON AN INDIVIDUAL BASIS RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. YOU HAVE THE RIGHT TO OPT OUT. SEE SECTION 11 FOR DETAILS.

Welcome to BondingBridge! Thank you for using our products and services. The Services are provided by BondingBridge ("BondingBridge," "we," "us," or "our").These BondingBridge Terms of Service (the “Terms”) govern your access to and use of our website located at https://bondingbridge.ai (or related landing pages such as https://landing.bondingbridge.ai), any associated mobile applications, and the AI-powered relationship coaching services we provide (collectively, the “Services”).BY ACCESSING OR USING THE SERVICES, OR BY AFFIRMATIVELY ACKNOWLEDGING YOUR AGREEMENT (e.g., by creating an account, making a payment, or clicking “I Agree”), YOU AGREE TO BE BOUND BY THESE TERMS, WHICH FORM A BINDING LEGAL AGREEMENT BETWEEN YOU AND BONDINGBRIDGE. YOUR CONTINUED USE OF THE SERVICES IS CONDITIONED ON YOUR ACCEPTANCE OF AND COMPLIANCE WITH THESE TERMS. If you do not agree to these Terms, you must not access or use the Services.Please read these Terms carefully, along with our Privacy Policy at https://privacy.bondingbridge.ai.

1. Using our Services

a. Eligibility and Representations
You represent and warrant that: (i) you are at least 18 years old (or the age of majority in your jurisdiction) and a natural person; (ii) all information you provide is true, accurate, and current; and (iii) your use of the Services complies with all applicable laws. The Services are for personal, non-commercial use by couples or individuals seeking relationship guidance.b. Nature of the Services
BondingBridge provides a shared AI relationship coach for preventive check-ins, communication improvement, intimacy rebuilding, and support with mild-to-moderate relationship issues. The AI builds a unified, balanced view of your relationship based on private inputs from both partners (where applicable). Sessions are private, and the AI uses evidence-based coaching techniques.THE SERVICES ARE NOT THERAPY, COUNSELING, OR MEDICAL TREATMENT. The AI coach is not a licensed therapist, counselor, psychologist, or medical professional. It cannot diagnose, treat, or manage mental health conditions, crises, or serious relationship issues (e.g., abuse, infidelity involving safety risks, severe conflict). We make no representations about the AI's competence, accuracy, or suitability for your specific needs. You assume full responsibility for your decisions to use the Services and any reliance on AI guidance.We do not verify or guarantee the effectiveness of the AI's responses. Any insights or suggestions are for general informational purposes only and do not replace professional advice.
If both partners use the shared access (as per your plan), inputs contribute to a balanced AI understanding, but individual chats remain private and are never shared with the other partner.c. Your Account
To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Notify us immediately of any unauthorized access. We reserve the right to suspend or terminate accounts for violations of these Terms.d. Payment and Plans
The Services are provided via one-time payments for access periods (e.g., Essential, Enhanced, Premium plans). Payments are processed securely. No recurring subscriptions unless specified. All sales are final, subject to any refund policy we may post.

2. Prohibited Use of Our Services

You agree not to (or assist others to):- Use the Services for emergencies, crisis support, or professional therapy needs.
- Post or input harassing, abusive, threatening, defamatory, obscene, or illegal content.
- Attempt to exploit, harm, or endanger minors or vulnerable individuals.
- Send spam, unsolicited promotions, or engage in fraudulent activity.
- Interfere with the Services' operation (e.g., viruses, bots, scraping).
- Circumvent security features or advertising (if applicable).
- Violate any laws, including those related to privacy, intellectual property, or export controls.
- Use the Services to impersonate others or misrepresent your relationship status/inputs.

3. Our Intellectual Property Rights

All content, software, AI models, designs, logos, and materials in the Services (“BondingBridge Materials”) are owned by us or our licensors and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal purposes, subject to these Terms. You may not copy, modify, distribute, reverse engineer, or commercially exploit any part without our written consent.

4. Your Content in Our Services

You retain ownership of your inputs (“User Content”). By providing User Content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, store, modify, and process it to provide and improve the Services (including AI training on anonymized/aggregated data), conduct research, ensure safety, and comply with law.We may review content for safety (e.g., imminent harm detection), quality, and misuse prevention. Private session content is deleted shortly after use; only high-level insights are retained for AI improvement. You warrant you have rights to your User Content and it does not infringe third-party rights.

5. Privacy

Please review our Privacy Policy at privacy.bondingbridge.ai for details on data collection, use (including anonymized R&D), sharing, and your rights. We may disclose information if we believe there is an imminent risk of harm.

6. About Our AI Services

The Services use AI algorithms and machine learning. The AI may evolve based on aggregated insights. We do not guarantee uninterrupted, error-free, or perfectly accurate performance.

7. Warranties and Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR NEEDS, BE ERROR-FREE, SECURE, OR VIRUS-FREE. NO ADVICE OR INFORMATION FROM THE SERVICES CREATES ANY WARRANTY.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BONDINGBRIDGE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, PERSONAL INJURY, EMOTIONAL DISTRESS, OR RELATIONSHIP HARM ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
YOU USE THE SERVICES AT YOUR SOLE RISK.Our total liability (if any) is limited to the amount you paid us in the 12 months preceding the claim (or, at our option, re-providing access). Some jurisdictions do not allow exclusions/limitations of certain damages, so they apply only to the extent permitted by law.Given the sensitive nature of relationship discussions, you expressly acknowledge that reliance on AI coaching may lead to unintended emotional outcomes, miscommunications, or no improvement in your relationship.We bear no responsibility for any relational, emotional, psychological, or financial consequences of using the Services. Professional therapy or counseling should be sought for serious issues.

9. Indemnity

You agree to indemnify, defend, and hold harmless BondingBridge and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs (including attorneys' fees) arising from: (i) your breach of these Terms; (ii) your User Content; (iii) your use of the Services; or (iv) violation of any law or third-party rights.

10. Termination

We may suspend or terminate your access at any time for violations or at our discretion. Upon termination, your access ends, and certain provisions (e.g., liability, indemnity, arbitration) survive.

11. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. YOU UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. YOU FURTHER UNDERSTAND THAT THE RIGHTS TO DISCOVERY AND APPEALS MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT. IF YOU ARE LOCATED IN THE EU OR THE UK, THESE PROVISIONS WILL NOT AFFECT YOUR RIGHT TO RESOLVE DISPUTES IN YOUR LOCAL COURT OR TRIBUNAL.a. Initial Dispute Resolution
We want to address your concerns without needing a formal legal case. Most concerns may be quickly resolved in this manner. For any Dispute with BondingBridge, you agree to first contact us at [email protected] and attempt to resolve the Dispute with us informally to address any concerns you may have regarding your use of the Services. Your Notice of Dispute must be individual to you and must include, as applicable, your name, your email address, and your residential address. The Notice of Dispute also must explain the facts of the Dispute as you understand them and tell us what you want us to do to resolve the issue. You agree to use best efforts to settle any Dispute, claim, question, or disagreement directly through consultation and good faith negotiations, and you agree that a Notice of Dispute containing all of the information required above, followed by at least 60 days of good faith negotiation, shall be a precondition to either party initiating a lawsuit or arbitration. A Notice of Dispute will not be valid unless it contains all of the information required by this paragraph. If you commence an arbitration without having previously provided a valid and compliant Notice of Dispute, you and we agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration pending compliance with this paragraph. You and we authorize the arbitration provider or the arbitrator to decide summarily whether the party that commenced an arbitration complied with these notice requirements, relying solely on this Agreement and the Notice of Dispute provided (if any). All statutes of limitation shall be tolled while the parties engage in the informal Dispute resolution process required by this paragraph.b. Agreement to Binding Arbitration
In the unlikely event that we do not reach an agreed upon solution within a period of sixty (60) days from the time informal Dispute resolution is pursued pursuant to Section 11(a) above, then either you or we may initiate binding arbitration. Except for any Disputes excluded below in Section 11(d), and in the event of a Mass Arbitration (as defined below) as described in Section 11(e), all claims arising out of or relating to these Terms (including their formation, performance and breach), the parties’ relationship with each other and/or your use of the Services shall be finally settled by binding arbitration administered on a confidential basis by JAMS, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (or, if applicable, JAMS Consumer Minimum Standards for consumer-initiated claims), excluding any rules or procedures governing or permitting class actions. The arbitration shall be conducted in Bexar County, Texas (or remotely via videoconference if mutually agreed or as determined by the arbitrator for convenience), and any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. You or BondingBridge may elect to appear at the arbitration in person or, if you and we both agree, to conduct it remotely online via appropriate videoconferencing technology, in lieu of appearing live.Each party will have the right to use legal counsel in connection with arbitration at its own expense. The parties shall select a single neutral arbitrator in accordance with the JAMS Streamlined Arbitration Rules and Procedures. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all Disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.You acknowledge that these Terms evidence a transaction involving interstate commerce. The interpretation and enforcement of these Terms shall be subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The JAMS rules governing the arbitration may be accessed at https://www.jamsadr.com/adr-rules-procedures. Fees and costs shall be allocated in accordance with the applicable JAMS rules and any JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses (including the cap on consumer fees at $250 when you initiate arbitration against us). Each party bears its own attorneys' fees, travel, and other out-of-pocket expenses unless otherwise required by law or awarded by the arbitrator. You understand that, absent this mandatory provision, you would have the right to sue in court and have a jury trial. You further understand that the right to discovery may be more limited in arbitration than in court.c. Class Action and Class Arbitration Waiver
You and we each further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class action, and you and we each expressly waive our respective right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above in Section 11(b) shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.d. Exceptions
Notwithstanding the parties’ agreement to resolve all Disputes through arbitration, either party may seek relief (i) in a small claims court for Disputes or claims within the scope of that court’s jurisdiction, and (ii) any Disputes relating to intellectual property rights, obligations, or any infringement claims.e. Exception—Mass Arbitration Before NAM
Notwithstanding the parties’ decision to have arbitrations administered by JAMS, in the event 25 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated, you and we agree that the demands will constitute a “Mass Arbitration.” If a Mass Arbitration is commenced, you and we agree that it shall not be governed by the JAMS Rules or administered by JAMS. Instead, a Mass Arbitration shall be administered by National Arbitration and Mediation (“NAM”), a nationally recognized arbitration provider, and governed by the NAM rules in effect when the Mass Arbitration is filed as modified by this Agreement, including the NAM Mass Filing Supplemental Dispute Resolution Rules, but excluding any rules that permit arbitration on a class-wide basis (collectively, the “NAM Rules”). The NAM Rules are available at www.namadr.com or by calling 1-800-358-2550. Notwithstanding anything to the contrary above, you and we agree that if either party fails or refuses to commence the Mass Arbitration before NAM, you or we may seek an order from a court of competent jurisdiction compelling compliance with this agreement and compelling administration of the Mass Arbitration before NAM. Pending resolution of any such requests to a court, you and we agree that all arbitrations comprising the Mass Arbitration (and any obligation to pay arbitration fees) shall be stayed. You and we acknowledge that either party’s failure to comply with this paragraph would irreparably harm the other, and you and we agree that a court may issue an order staying the arbitrations (and any obligation to pay arbitration fees) until any disagreements over the provisions of this paragraph are resolved by the court.f. 30 Day Right to Opt-Out
You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in Sections 11(b) and 11(c) by sending written notice of your decision to opt-out by emailing us at [email protected]. The notice must be sent within thirty (30) days of your first use of the Services, or the effective date of the first set of Terms containing an Arbitration and Class Action and Class Arbitration Waiver section otherwise you shall be bound to arbitrate Disputes in accordance with the terms of those sections. If you opt-out of these arbitration provisions, we also will not be bound by them.g. Term for Cause of Action
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.h. Exclusive Venue for Litigation
To the extent that the arbitration provisions set forth in Section 11(b) do not apply or if you have opted out of arbitration, you agree that any litigation shall be filed exclusively in state or federal courts located in Bexar County, Texas (except for small claims court actions which may be brought in the county where you reside). In the event of litigation relating to these Terms or the Services, you agree to waive, to the maximum extent permitted by law, any right to a jury trial, except where a jury trial waiver is not permissible under applicable law.i. Governing Law and Rules
These Terms and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Texas, exclusive of conflict or choice of law rules. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). In any arbitration arising out of or related to these Terms, the arbitrator is not empowered to award punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages. In any arbitration arising out of or related to these Terms, the arbitrator may not award any incidental, indirect or consequential damages, including damages for lost profits. The parties adopt and agree to implement the JAMS Optional Arbitration Appeal Procedure (as it exists on the effective date of these Terms) with respect to any final award in an arbitration arising out of or related to these Terms.

12. Miscellaneous

a. No Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.b. Severability
If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.c. Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by BondingBridge without restriction.d. Entire Agreement
These Terms reflect the entire agreement between the parties related to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties.e. Conflict of Terms
Except as otherwise provided in these Terms, if any provision contained in these Terms is in conflict with, or inconsistent with, any provision in any of the other additional terms, the provision contained in additional terms shall govern and control.f. Notices and Electronic Communications
When you visit our Services or send emails or text messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, text message, push notifications services or by posting notices on our Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.g. Nondiscrimination
We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in offering any of our Services, or in our operations.h. Governing Law
These Terms and any disputes arising out of or related to them shall be governed by the laws of the State of Texas, without regard to its conflict of laws principles.

13. Changes to these Terms

We may update these Terms; continued use constitutes acceptance. Material changes notified where required.

14. Contact Us

For questions regarding these Terms of Service, contact us via email at: [email protected].By using BondingBridge, you confirm you understand it is AI coaching only - not therapy - and agree to all terms set forth herein.